Terms & Conditions

The domain name https://www.ayanasilverjewellery.com is owned by Ayana Jewellery.

Why is it important for you to read these terms when you use our Website?

Your use of the Website and our services is governed by the following Terms and conditions including other policies which are mentioned here. By using our Website, you agree to be bound by these Terms.

We may change these Terms at any time without informing you. It is your responsibility to review the Terms before you use our Website. If you continue to use the Website, it will mean that you agree to and accept any changes that we make to the Terms, from time to time.

By accessing any part of the Website, you agree to be bound by these Terms. If you do not agree to all the Terms here, then you may not access the Website or use any of our services.

What kind of products or services do we provide?

Ayana Jewellery is a pure silver jewellery brand. Our products are affordable and high quality. We are known for our delicate designs and dressy yet dainty pieces. You can browse through our collections and purchase our pieces through this Website.

Your responsibilities once you register on our Website

If you use the Website, you shall be responsible for maintaining the confidentiality of your display name and password. You are responsible for all activities that occur under your display name and password. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with these Terms, we shall have the sole right to suspend, terminate or block access of your membership on the Website and refuse to provide you with access to the Website.

Our communication with you

When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us, as and when required. We may communicate with you by email or by such other modes of communication, electronic or otherwise.

Don’t worry: we won’t spam you.

What will we use your phone number for?

You will be required to enter a valid phone number while placing an order on the Website. By registering your phone number with us, you consent to be contacted by us via phone calls or SMS notifications, in connection with order or shipment or delivery related updates. We may also use your personal information to initiate any promotional phone calls or SMS.

Accuracy of the information on this Website

We have made every effort to display as accurately as possible the images, details, colour, and features of our products. We cannot guarantee that your computer monitor's display of the colours or features of our products will be accurate.

We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

We may limit the availability of products or discontinue them

All our products are available exclusively online through this Website. These products may be of limited quantities and are subject to return or exchange only according to our Return Policy.

We reserve the right to limit the quantities of any products that we offer. We reserve the right to discontinue any product at any time.

We may change the description of products and prices

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. All prices displayed on the Website are inclusive of GST.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of our services.

Complaints about our products and service? Write to us

We will always try to give you the best quality products and strive to meet your expectations. However, we do not and cannot warrant that the quality of any products, services, or information, purchased or obtained by you will meet your expectations. In case you are unhappy with the quality of our services, please write to us with the subject line “Complaint” at info@ayanasilverjewellery.com

Safe and secure shopping

Our Website is secure. All credit card and debit card payments are processed through secure and trusted payment gateways.

We are not responsible for any loss arising from payment or transaction errors

While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
Lack of authorisation for any transaction/s, or
Exceeding the present limit mutually agreed by you and between "Bank/s", or
Any payment issues arising out of the transaction, or
Decline of transaction for any other reason/s.

You understand, accept and agree that the payment facility provided by Ayana Jewellery is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the transactions on the Website using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing a payment facility, we are neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the price.

Content on the Website cannot be copied without our prior written consent

No part of the Website and the content displayed on it may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Ayana Jewellery's express prior written consent in writing.


Your privacy is important to us. We store and process your information including any sensitive financial information collected, if any, on computers that may be protected by reasonable technological security measures and procedures.

You can read our Privacy Policy here.

Disclaimer of warranties

The information contained on this Website is for general information purposes only. The information is provided by Ayana Jewellery and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website or the information, products, services, or related graphics contained on the Website for any purpose.

Any reliance you place on such information is strictly at your own risk.

Limited liability

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this Website.

Every effort is made to keep the website up and running smoothly. However, Ayana Jewellery takes no responsibility for, and will not be liable for, the Website being temporarily unavailable due to technical issues beyond our control.

Our liability as Ayana Jewellery in any event will be to a maximum of the price paid by you for the particular transaction in question.


You agree to indemnify, defend and hold Ayana Jewellery, including any of our subsidiaries, affiliates, partners, officers, agents, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or the other rules they incorporate by reference, or your violation of any law or the rights of a third party in relation to a breach of these Terms.


Your rights under these Terms will be governed by the laws of India. Any disputes in relation to these Terms shall be adjudicated under The Arbitration and Conciliation Act, 1996 by a sole arbitrator, jointly appointed by you and by us. The arbitration will be conducted in Mumbai, India and in English.

Contact us

We would love to hear from you! If you have questions, comments, feedback, ideas, or simply want to say hi, write to us at info@ayanasilverjewellery.com.